Frequently Asked Questions
FAQS
Infomatics Consultancy — Frequently Asked Questions
A concise guide to how we work, what to expect, and how to get started with ISO certification services in Saudi Arabia.
1. Getting Started
What problems does INFOMATICS solve?
We help organizations design, implement, and maintain management systems that build customer trust and successfully pass certification audits, including ISO 9001, ISO 14001, ISO 45001, ISO 27001, ISO 22301, ISO 22000, ISO 17025, ISO 50001 and integrated systems.
How do we start the process?
We begin with a short discussion to understand your requirements, scope, and standards. Based on this, we provide a clear proposal outlining deliverables, timeline, and cost.
Where do you operate?
INFOMATICS serves clients across Saudi Arabia including Riyadh, Jeddah, Dammam, and other regions. Services are available onsite and remotely.
2. Our Services & Approach
Are you a certification body?
No, we are a consultancy firm. We prepare organizations for certification and coordinate with accredited certification bodies.
What services do you provide?
We provide gap analysis, documentation, implementation support, training, internal audits, mock audits, and certification audit assistance.
Do you offer ISO training?
Yes, we provide awareness training, implementation training, and internal auditor training based on organizational needs.
Do you support integrated management systems?
Yes, we integrate multiple standards such as ISO 9001, ISO 14001, and ISO 45001 into a single system.
Will you support during external audits?
Yes, we assist in preparation, documentation, and support during certification audits.
3. Timelines, Outcomes & Cost
How long does certification take?
Most ISO certification projects are completed within a few weeks to a few months depending on scope and readiness.
How do you price your services?
Pricing depends on organization size, number of sites, standards required, and level of support.
Do you guarantee certification?
No, certification is issued by certification bodies. We ensure your organization is fully prepared for successful audits.
4. Scope, Standards & Implementation
Will we need to change our processes?
Not completely. We improve existing processes and align them with ISO requirements.
Which ISO standards do you support?
We support ISO 9001, ISO 14001, ISO 45001, ISO 27001, ISO 22000, ISO 22301, ISO 17025, ISO 50001, and more.
Do you support multi-site operations?
Yes, we provide solutions for multi-site organizations and supply chain operations.
5. Audits & Evidence
What does audit-ready mean?
It means your organization has proper documentation, trained staff, implemented processes, and evidence for compliance.
Do you conduct internal audits?
Yes, we conduct internal audits and also train your team for internal auditing.
6. After Certification
Do you provide ongoing support?
Yes, we support surveillance audits, system updates, and continuous improvement.
How do you help in continuous improvement?
We monitor performance, identify gaps, and recommend improvements based on ISO standards.
7. Quality, Confidentiality & Compliance
How do you protect client information?
We follow strict confidentiality practices, secure documentation, and controlled access systems.
Which certification bodies do you work with?
We coordinate with accredited certification bodies recognized internationally.
8. Practicalities
Do you provide onsite and remote services?
Yes, both onsite and remote consultancy options are available.
Do you provide Arabic support?
Yes, we provide bilingual support including English and Arabic documentation and training.
What if we already have existing documentation?
We keep what works and retire what doesn’t. Our goal is a system that your people actually use — not one they ignore.
What information is required for a quote?
We require details such as number of employees, locations, standards needed, and timeline.
How soon can we start?
Projects typically begin within a few days after confirmation.
9. Have any other question?
Still have a question?
If you need more information, contact INFOMATICS. Our team will respond promptly and assist you with your requirements.